Payment and Delivery

Payment methods

DEBIT OR CREDIT CARD

The following bank cards are accepted at our online shop:

  • MasterCard (embossed)

  • Visa (embossed)

  • American Express (embossed)

  • VISA Electron (not embossed)

  • Maestro (not embossed)

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We would like to call our customers’ attention to the fact that in case of choosing to pay with debit or credit card, it is not possible to pay in USD, so in the shopping-cart summary they will be informed about the total costs due for payment converted into EUR. (This is an approximate sum, there can be slight differences depending on the actual exchange rate.)

By clicking on ’Confirm payment’ button on Shopping-cart summary site, you will be redirected to the payment page of OTP Bank.

BANK TRANSFER

If you choose this method, please transfer the money to one of our accounts according to the followings:

In case of HUF or USD payment, the bank account number is:
11708001-20574822 OTP Bank

In case of EUR payment, the bank account number is:
11763134-18843880 OTP Bank

After clicking on ’Confirm payment’ button, we willl send you an email that contains all the necessary information. We kindly ask you to start the bank transfer within 48 hours, otherwise your order will be deleted automatically.

PAYPAL

To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

CASH ON DELIVER

In case of Hungarian delivery address only.

Card acceptance and safety

Payment by credit card at our online store is made possible with OTP Bank’s secure card acceptance system using SSL encryption protocol. When paying with a card, you will be redirected to OTP Bank’s payment site, which means that the transaction itself takes place on a site operated by the Bank in accordance with the requirements and security regulations of international card companies, rather than at our online store. We will thus be unable to access or otherwise acquire your card details or data of the pertaining bank account, in any form.

Be sure to have your card ready. In order to complete your payment, you will need the following information:

  • Card Number (a 13 to 19-digit number embossed or printed on the front of your card.)

  • Expiration Date (a date in mm/yy format, embossed or printed on the front of your card.)

  • Card Verification Code (the last 3 digits in the signature area on the back of the card [CVV2 or CVC2].
    If your card does not carry a Verification Code, you will need to leave the pertaining field on the payment site blank.)

We currently accept the following cards:

  • Visa® (embossed)

  • MasterCard® (embossed)

  • American Express® (embossed)

  • Electronic (not embossed).
    Acceptance of this card type for online purchases is subject to the issuing bank. In case the bank issuing your Electronic card authorised its use for online purchases, you are welcome to use it in our store. For more details, please contact your bank. Naturally, all cards issued by OTP Bank are accepted.

  • Maestro®
    All Maestro cards are accepted at OTP Bank’s online payment site regardless of the issuing bank. As the only condition for acceptance, your issuring bank must also support the use of Maestro cards in e-commerce transactions. Before making a purchase, you are advised to consult with your bank.

In order to further enhance the security of online card use, OTP Bank has introduced its Verified by Visa/MasterCard Secure Code (VbV/MSC) service. This entails the issuing bank providing the cardholder with an additional means of identification that gets verified during the transaction, thus accurately confirming the identity of the card’s user.

If your issuing bank does not offer any VbV/MSC services, or you have not requested it, the payment process will remain unchanged. Our store will redirect you to OTP Bank’s site, where you will need to enter your card details (card number, expiration date, verification code), after which payment for the purchased items/services takes place.

If VbV/MSC services are available at your issuing bank, and you have opted in, the payment process will be different. You will still need to enter your card details (card number, expiration date, verification code) via the OTP Bank payment site. After this step, however, you will be automatically redirected by the Bank to the appropriate site of your issuing bank, where you will need to have your identity confirmed. Once your identity has been successfully confirmed, the payment transaction will resume and you will get a notification after it has completed. As the last step, you will be redirected to our online store. If you are unable to have your identity confirmed, the transaction will be cancelled.

 

MasterCard SecureCode and Verified by VISAAmericanExpressVISAVISA ELTRONMASTERCARDMAESTRO
OTPOTP SZÉP Kártya     OTP Kafetéria

DELIVERY

Delivery methods and charges

Our products are shipped by home delivery services only.

DOMESTIC SHIPPING (WITHIN HUNGARY)

Domestic packages within Hungary are sent with shipping company TNT.
TNT delivers packages on weekdays 8:00 to 17:00.
With TNT, the transit time of delivery is 1 working day in Hungary.
The shipping costs are calculated at checkout on the shopping-cart summary.

If no one is home, the employees of TNT leave a message in the letter-box about the package for the consignee including the phone number of TNT Customer Service (+36 40 31 31 31). The employees of TNT try to contact the consignee in every case on the phone number given by the consignee. The consignee can inquire about the parcel via the phone number of the Customer Service included in the message. If the consignee is totally unavailable, the parcel is going to be deposited in the nearest warehouse of TNT. They are trying to deliver the package to consignee 3 more times during this period. If the employee of TNT is unable to contact somebody and nobody applies for the package, it will be returned to the sender.
If you can receive your package only in a given period, please arrange an appointment with the Customer Service via phone. The employees of TNT cannot contact the consignee before the delivery.

INTERNATIONAL SHIPPING

International packages are sent with shipping company UPS.
UPS delivers packages on weekdays 9:00 to 17:00.
With UPS, the transit time of delivery is 3-4 working days in Europe and 4-8 working days to other countries.
The shipping costs are calculated at checkout on the shopping-cart summary.

If no one is home, the employees of UPS load a message about the package for the consignee. They are trying still several times to deliver the package to consignee, also contacted by phone.

 

How can I cancel or modify my order?

You can cancel or modify your order via phone whiting 24 hours after it is placed, but we kindly ask you to contact our customer service in any case because we are willing to fulfill every possible wish and changes until your package leaves the warehouse.

Please call our customer service on 00 36 70 531 9009 on weekdays, 9:00 to 17:00 (GMT+1)!

Order tracking

When your order leaves our warehouses, we will send you an e-mail that contains a tracking number, so you can check the status of your order on the website of the shipping company.

Missing or improper products

Please, contact our Customer Service!

We will ask for your transaction ID and the parcel ID provided by the carrier company, and in case of any damage, please send us some photos and a short description!

The parcel or the products are defective

Please, contact the of the shipping company!

We will ask for your transaction ID and the parcel ID provided by the carrier company, and in case of any damage, please send us some photos and a short description!

My parcel hasn’t arrived yet

As soon as your order has left our warehouse, the shipping company will send you an e-mail containing the estimated delivery time and the tracking number of the parcel, so you can follow the actual status of your order on their website. If you do not receive your order, please contact directly the shipping company, they can help you by the tracking number.

UPS Hungary Ltd.
Lőrinci út 61.
2220 Vecsés
Hungary

Web: www.ups.com
Tel.: 06 40 98 98 98* (only in Hungary)
Tel.: +36 1 877 0000
Fax: + 36 1 877 0114

*Available only in Hungary for the price of a local call. For exact call charges please contact your service provider.
Customer Service Opening hours:
Monday, Tuesday, Thursday and Friday: 8:00 - 18:00
Wednesday: 7:00 - 19:00
Saturday-Sunday: Closed

 

TNT EXPRESS HUNGARY KFT.
Ecseri út 14-16.
1094 Budapest
Hungary

Web: www.tnt.com
Tel.: +6 40 31 31 31

Countries where we ship

You can choose your delivery country in ’My Account’ / ’My Addresses’ by using a drop-down list.

If you can’t find your country, please contact our Customer Service.

 


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